Let’s start with a definition from a “Tomorrow People” fan: Fandom (from the noun fan and the affix -dom, as in kingdom, freedom, etc.) is a term used to refer to a subculture composed of fans characterized by a feeling of sympathy and camaraderie with others who share a common interest.1 Soon after local government [...]
Posts Tagged ‘customer service’
Research or paid homework service?
Posted in Opinion, Public Libraries, Service, Youth, tagged customer service, high school, homework, reference, research on June 14, 2011 | 9 Comments »
I’ve been sitting on this post for a couple of months now . . . the subject still bothers me, so I thought why not publish it anyway . . . so here goes! My first post for the Room of Infinite Diligence. I work in a research centre, and go out and about in the [...]
Customer service
Posted in Musings, Service, tagged customer service, information desk on December 3, 2009 | 2 Comments »
Yesterday’s library link of the day was to an article about first impressions “First impressions and rethinking the restroom question“. It was a reminder to remember that a question that might have been asked of a staff member at a reception desk multiple times (for example, ‘where’s the restroom?’) is being asked each time by [...]
Library stories
Posted in Musings, Service, tagged customer service on October 6, 2009 | 3 Comments »
Anyone who’s ever worked on a circulation or information desk will have stories to tell of weird and wonderful incidents and customers. Sometimes you may have felt like sharing them, not just with colleagues, but by writing about them. The Merry Librarian comes to your rescue. Here you can read about such stories or even [...]



